Guest Account Services allows for non-NASA identities that have a need for a NASA Guest account to access public, low-risk resources supported by NASA. Guest.nasa.gov is the web application that the Guest users access to manage their account.

There are two types of Guest accounts:

1. Self-managed Accounts
   • Created by the user at https://guest.nasa.gov
   • No approvals
   • Limited Guest Services available
2. Managed Accounts
   • Created by a NASA Identity in IdMAX
   • Requires approvals
   • All Guest Services available
   Contact your Identity Requester or NASA POC for more information on a Managed Guest account

To maintain your Self-managed Guest account, go to guest.nasa.gov and log in.

• After you log in, select the Approved Services drop down menu option.
• The current list of Approved Services is displayed. Note: This list is subject to changing without notification.
• Click the dropdown below the Approved Services to view the remaining services that can be added. No additional step is required on the screen.
• An email is sent with a list of the updated services.
• No updated to your password is required when a new service is added or deleted. You may delete a service at any time.

Note: If you have been requested to add a Guest Service that is not available in the dropdown, it is likely a Managed Guest Service and will require approval. Please contact the NASA POC for additional instructions.

Your Guest account consists of your first and last name, email address, and citizenship. A Guest account gives you access to public, low-risk web application capabilities supported by NASA.

NOTE: If you have a NASA Identity in IdMAX, use your personal email to create your Guest account. Remember this email when linking your account to Login.gov.

1. Enter the following information:

   Field Name	Required/Optional	Description
   First Name	Required	Your legal first name
   MI	Optional	Your legal middle name
   Last Name	Required	Your legal last name (surname)
   Email	Required	Your email address that will be used for activity notification. Do not create a NASA Guest account using an email address linked to your NASA Identity, as it may cause complications with Launchpad access.
   Citizenship	Required	Your citizenship country

2. Read the Terms of Service and select "I have read and agree with the Terms of Service"
3. Click the Create Account button to create a new Guest account
4. Enter the Captcha code displayed on your screen to process the request
5. Check your email account that you entered for an email from NASA Guest with the subject: "Complete your Guest account registration"
6. Click the link in the email to set your account password. The link is only valid for one hour and will expire if a password is not set up
7. Enter a password and confirm the password in the required fields. Click the Set Password button to process the request

After completing these steps, you will have successfully completed your Guest account registration. A link is provided if you need to make any changes to your guest account information.

You will receive an additional email with instructions on how to log in to the NASA application that you have access to.

Be sure to check your spam folder for emails if you haven't received them.

Login.gov is a way to sign in to many U.S. government websites by using one account. To learn more, see What is Login.gov?

NASA has integrated Guest.nasa.gov with Login.Gov to compile with the requirements in Executive Order (EO) 14028 by providing phishing-resistant Multi-Factor Authentication (MFA) options to the public.

If I have a Guest account, do I need a Login.gov account?

While not required at this time, it is recommended. Login.gov provides MFA (Multi-Factor Authentication) when used for authentication and Phishing Resistant MFA is optionally available for users. Once Login.gov federation is fully implemented at NASA, any existing and new NASA Guest users will need to be linked to Login.gov to access Guest Services.

How do I create a Login.gov account?

If you do not have an existing Login.gov account, create one at Login.gov.

Note: If you have an existing Guest account, please use the same email address to create your Login.Gov Account.

How do I get help for my Login.gov account?

For Login.gov account issues, see Login.gov's help page.

NASA Guest Account Services supports using Login.gov credentials to access NASA’s approved guest applications. If you are having issues accessing your guest applications with Login.gov credentials the following troubleshooting steps will help identify the issue.

1. Make sure you can sign in to your login.gov account. Using any current browser such as Microsoft Edge or Google Chrome, go to Login.gov and click the "Sign in with Login.gov" button. In the Sign In section, use the same email address as your NASA Guest account email address. If you have an active NASA Guest Account user id and password, you can still sign in to Guest using your NASA password to view the email address that must be used as the Login.gov email address. This email address is one of the linking criteria between NASA and Login.gov, and they must be the same address.
2. If you are unable to determine your NASA Guest email address, contact the NASA Help Desk to open a trouble ticket. If you are unable to authenticate at Login.gov contact the Login.gov help desk for support.
3. If you are able to authenticate at Login.gov and your email address matches your linked NASA account, but you are unable to access your application, verify you can authenticate at Guest by clicking on the "Log in with Login.gov" button.
   After Login.gov authentication you will be redirected back to the Guest Account Services page. The Linked Accounts tab should indicate your Login.gov is properly linked.
4. If you still have issues accessing your guest application after verifying the information in steps 1-3, you can contact your NASA Guest Account sponsor or open a trouble ticket with the NASA Help Desk.

Remember that your Launchpad password expires every 60 days, regardless of the Guest Account End Date.

1. Click the Reset Password link next to "Having trouble logging in with your NASA username and password?"
2. Enter the email address associated with your Guest account. An email with a link to reset your password will be sent
3. Complete Reset Password form. Remember that the password must meet three of the four constraints listed

Be sure to check your spam folder for emails if you haven't received them.

On the Sign Up page, click the "Log In" link. Once logged in, you will be able to update your password. You must know your current password before you can set a new one.

No. Simply click the "Log In" link to enter your password and access your Guest account.

Each application determines whether low-risk Guest accounts are allowed to access via Launchpad single sign-on processes. Additionally, some applications verify whether you have been approved for that application or service.

1. If using AUID and password, first test your Guest login by going to guest.nasa.gov and logging in with your AUID and current password.
   • If you are unsure of your password, go to Forgot Password and request a password before beginning this process.
   • If you are successful at getting to your Guest Manage page, it is the application that is failing. Contact the application team to trouble shoot your account.
2. If using Login.gov, test your Login.gov Login by going to guest.nasa.gov and clicking the “Sign in with Login.gov” button.
   • If you are unsure of your password, reset it at Login.gov.
   • If you require additional assistance with your Login.gov account, see if the Login.gov help center has what you're looking for.
   • If you are successful at getting in your Login.gov account, it is the application that is failing. Contact the application team to trouble shoot your account.

Yes. Your Guest account password is valid for 60 days.

No. Guest accounts are deleted after a period of inactivity. To regain access to Guest, simply go to the website and create a new account.

In order to grant access, people are assigned a Level of Confidence which measures 1) the degree of certainty that a person is who they claim to be and 2) a person's suitability/fitness for their position or access level. Your LoC is predetermined and will allow you to access applications at the appropriate level. Note that some applications may have Level of Confidence (LoC) validations that must be met for certain access.

If you are eligible to increase your Level of Confidence (LoC), you will see a “Increase Access” button located in the area of your Level of Confidence field value. Your LoC can be from 5 to 20. You can increase your LoC by submitting some identity data to our proofing service by following these steps:

1. Log in to your Guest account
2. Go to the My Account tab
3. Click the Increase Access button
4. Complete all data on the screen:
   • Your Legal First & Last Name
   • Your Residential Street Address
     • If you moved within 6 months, consider entering your old address
   • Your Residential City
   • Your Residential City
   • Your Residential State
   • Your Residential Zip Code
   • Your Date of Birth
   • Your Social Security Number
5. Click the Verify Identity button
6. A privacy statement will appear. You must agree to the privacy statement to submit your data to the identity proofing service.

After following these steps, a message will be displayed saying whether the proofing service found a match or not.

NASA HQ Policy states that no exceptions will be made after a user reaches the maximum number of attempts at being vetted for a Level of Confidence (LoC) increase.

Note: Information provided on the 'increase access' must be personal data. Companies or groups cannot be vetted for increase of access.

Yes. Once you have created your Guest account you will be able to register your non-NASA Smartcard. Simply log into your Guest account, go to the "Register Smartcard" tab, and follow the prompts on the page. Some applications may require you to register your Smartcard to achieve a certain access level. Registering a non-NASA Smartcard will allow NASA to accept and electronically verify credentials issued by other federal agencies, such as CAC, PIV, or PIV-I. This process does not automatically grant access to NASA facilities or IT resources.

I previously registered a non-NASA Smartcard in Guest, and now I linked my account to my Login.gov account. Which authentication method do I use?

Select the authentication method based on your Guest Service application requirements.

Visit the NASA website to which you have been granted access. You will be redirected to the Access Launchpad website where you will enter your email address and the password that you have set up.

1. When you are presented with the Access Launchpad login form, select the Agency User ID option
2. Enter the email address that is associated with your Guest account in the Agency User ID field
3. Enter the password that you set up in the Password field
4. Click the Log In button

Applications will re-direct you to log in on the Access Launchpad website. The Access Launchpad website (launchpad.nasa.gov) has three login options: Smartcard, RSA Token, and Agency User ID. Most Guest accounts will use the “Agency User ID” option. Once you've selected the “Agency User ID” option, enter the email address that is associated with your Guest account in the Agency User ID field and the password that you set up in the Password field. Then click Log In. If successful, the application site should be displayed. If you have a registered non-NASA Smartcard, select the "Smartcard" option and follow the instructions.

1. When you are presented with the Access Launchpad login form, select the Agency User ID option
2. Enter the email address that is associated with your Guest account in the Agency User ID field
3. Enter the password that you set up in the Password field
4. Click the Log In button

Instead of having to maintain a Guest account password, you can link your Login.gov or Google account via the Linked Accounts tab. Guest.nasa.gov provides an option for a NASA Launchpad login, Login.gov, and a Google login, and there are plans for other applications to provide these options.

Note that if you receive notifications that your account is expiring, you will have to use the Manage Account Expiration Date feature to extend your account end date for long-term needs by visiting guest.nasa.gov. If you still require a username & password, continue to change it every 60 days.

During the Limited Services mode some features of guest.nasa.gov will be unavailable due to a maintenance activity. Services will be fully restored after the activity is complete.